Archive for August, 2006

Customer, Friend

Thursday, August 31st, 2006

During a conference last month, my colleges and I had returned to the same table in the Miami Lowes hotel cafe for three days straight. We always ordered coffee, of course. And the same guy was there each time.
On the last day, Delfilio (that was his name) brought us over a free [...]

Starbucks good

Wednesday, August 30th, 2006

Ok, this blog is meant to be about the celebration of the good bits in business -tearing apart the bad is just too easy. So here is something that I loved about my visit to Starbucks:

It’s a good, simple idea and the hand-writing caught my eye. It gave me the feeling that this [...]

Starbucks bad

Wednesday, August 30th, 2006

I’m so very happy to be back in the land of free WiFi. Just about every cafe offers their own network and the tables are littered with laptops. Some of them ask you to agree to their terms (aka please don’t download a side of porn with your skinny-tall-mocha) but all of them [...]

Ah, how nice of them

Tuesday, August 29th, 2006

This fine establishment went out of their way to be helpful on their bill. See here? They calculated the tip for me! And look, they started at 15%. This must be what our nice waiter was doing when he disappeared all night. So thoughtful.

Big hearted and lazy

Saturday, August 26th, 2006

I love this one. It’s a fundraiser they’ve put on at the same time as the “race for the cure.” Can’t be bothered to run? Sleep-in for the cure!
Oh yeah, and smart branding for a bed seller.